TERMS & CONDITIONS
Please review the following information about inventory, prices, cancellations, refunds and international delivery before placing your order.
Our online store shares inventory with our physical store. Since inventory information is not updated in real time, we will email you about restocking schedules and other relevant information if an ordered item is out of stock. If an item is expected within three weeks, we may hold the order until it arrives; otherwise, we will send the remainder of your order.
Orders may be cancelled before dispatch arrangements have been completed. Once dispatch is complete, an order cannot be cancelled; please follow the return procedure after delivery. We may also cancel an order due to unavoidable circumstances, such as an item being out of stock. In that event, we will contact you at your registered email address and promptly issue a refund using your original payment method.
All prices and transactions are in New Zealand Dollars and prices may change at any time. We may reject orders that include incorrect prices caused by data entry, code, hacking or translation errors. Refunds are processed in New Zealand Dollars, and the exchange rate on the day a refund is processed may cause a difference between the amount paid and refunded. Returns and exchanges due to customer preference are accepted only where the item is unopened, unused and suitable for resale. Customers residing in the European Union may return an item within 14 days of delivery for any reason; return shipping is at the customer's expense.
Insurance cover is limited to items purchased from OK GIFT SHOP and does not cover personal belongings. Claims must be emailed to info@okgiftshop.co.nz within three working days of delivery; photographic proof may be required. For items lost or damaged in transit, we will first seek to replace or repair the item.
If a suitable replacement is unavailable, we will refund the purchase price to a nominated credit card in the sender's name. International credit-card exchange rates may result in a small difference between the purchase price and the refund amount.
If you receive a faulty or incorrect item, please contact our Customer Care team at info@okgiftshop.co.nz. Include your order number, photographs and relevant details so that we can resolve the issue as soon as possible.