Shipping & Returns

Shipping for International Customers is supplied by New Zealand Post giving customers the option of International Air or International Courier. These options are available to you during the checkout stage of processing.

https://www.nzpost.co.nz/personal/sending-internationally/world-zones

Note: Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country's import regulations prior to ordering. The customer will need to pay for any local customs duty or taxes on delivery.

Once your parcel has been collected by NZ post, responsibility for its delivery is with NZ post. OK GIFT SHOP will assist you in contacting NZ post so that a satisfactory solution can be found.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

We do not ship to PO Boxes, make sure a physical address is entered in your order.

Please note we do not accept returns or change of mind on all items. Due to the nature of these product, we will not be able to accept any refund or returns because of the customers' personal preferences.

Member countries of the European Union - Deliveries are limited to 2kg of honey per order. Orders that contain greater than 2kg of honey are split into multiple packages and shipping charges are adjusted accordingly.

Orders that contain greater than $1000 NZD of total amount are split into multiple packages and shipping charges are adjusted accordingly.

Unfortunately, by choosing 'International Air' shipping option, we do not offer tracking. If you would like to inquire about tracked shipping, please choose 'International Courier' shipping option.

The NZ POST service is used to send all packages from this store. We use International Air and this takes approx. 3 - 10 working days. These are estimates of delivery times from NZ POST, however there will be some variation between countries. There may be delays in the delivery due to unforeseen circumstances. The maximum value of any combined items able to be sent is $2000 NZD.

Your purchases are automatically insured to a value not exceeding $250 NZD. Additional Insurance must be purchased for any purchases over $250 NZD, up to a value of $2000 NZD with payment of an additional fee of $12.50 NZD flat fee.

On arrival to your home destination, please verify and comply with the customs regulations for your country to confirm whether or not a duty fee is required. To withhold duty payment and or failure to declare your postal goods may lead to confiscation of the goods. (Please confirm the regulations concerning declarations, customs and duties before choosing to post an item as they vary for each country) Furthermore, if you are not the receiver of the goods (e.g. in the instance where goods were sent as a gift to a third party) the receiver may be required to pay the duty fee. Our store will take no responsibility if you are unable to receive the goods due to the failure to comply with the regulations outlined above. If you are sending goods to a third party please make sure the third party is aware of the impending arrival of the goods. It can often be the case that unanticipated deliveries are refused, therefore incurring a return cost as goods are returned to the point of postage (our store). Please be aware that if this happens we have no choice but to make the customer liable for the costs of any return postage charges and fees that may amount from the return postage of the goods. Our store takes no responsibility if goods are refused entry into a country. The customer should check beforehand whether certain goods are permitted to be taken into their country.

If the goods do not arrive safely, our store will begin a search through NZ POST, which may take up to 90 days to conduct. Where goods cannot be found, a replacement item will be sent. If a suitable replacement item is not available an insurance payment will be made for any goods missing to the maximum value of insurance cover purchased for the missing item.

Weight NZ POST International Air ($ NZD) Zone A (Australia)
All states of Australia

Zone B (South Pacific)
American Samoa, Cocos Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna.

Zone C (Asia)
Brunei Darussalam, Cambodia, China - People's Republic of, Federated States of Micronesia, Guam, Hong Kong, Indonesia, Japan, Korea - Democratic People's Republic of (North), Korea - Republic of (South), Lao People-s Democratic Republic, Macau, Malaysia, Marshall Islands, Midway Island, Myanmar, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Singapore, Taiwan, Thailand, Timor Leste, Vietnam and Wake Island

Zone D (North America, UK and Europe)
Alderney, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States of America

Zone E (Rest of the world)
Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Colombia, Comoros, Congo, Democratic Republic (formerly Zaire), Costa Rica, Cote d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea Bissau, Guinea, Guyana, Haiti, Honduras, India*, Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territory - Occupied, Panama Republic, Paraguay, Peru, Pitcairn Island, Puerto Rico, Qatar, Reunion, Russian Federation**, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Eustatius, Sint Maarten, Somalia, South Africa, South Georgia, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands (British), Virgin Islands (USA), Yemen, Zambia and Zimbabwe
(kg) ZONE A ZONE B ZONE C ZONE D ZONE E
0.5 17 23 26 28 30
1.0 22 31 37 40 43
1.5 26 38 47 52 55
2.0 30 46 57 64 68
2.5 34 52 65 73 78
3.0 38 58 73 83 89
3.5 41 64 81 92 99
4.0 45 70 89 102 109
4.5 49 76 97 111 119
5.0 52 82 106 120 129
5.5 56 88 114 130 139
6.0 60 94 122 139 149
6.5 63 100 130 148 159
7.0 67 106 138 158 170
7.5 71 112 146 167 180
8.0 74 119 154 177 190
8.5 78 125 162 186 200
9.0 81 131 170 195 210
9.5 85 137 179 205 220
10.0 89 143 187 214 230
10.5 92 149 195 224 241
11.0 96 155 203 233 251
11.5 100 161 211 242 261
12.0 103 167 219 252 271
12.5 107 173 227 261 281
13.0 111 179 235 270 291
13.5 114 185 243 280 301
14.0 118 192 252 289 312
14.5 122 198 260 299 322
15.0 125 204 268 308 332


Weight NZ POST International Courier ($ NZD) Zone A (Australia)
All states of Australia


Zone B (South Pacific)
Cook Islands, Samoa, Tonga and Vanuatu.


Zone C (Asia)
China - People's Republic of, Hong Kong, India(major cities)***, Japan, Korea - Republic of (South), Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand and Vietnam.


Zone D (North America, UK and Europe)
Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States of America.


Zone E (Rest of the world)
Brazil, Costa Rica, Ecuador, El Salvador, Mexico and Uruguay.
(kg) ZONE A ZONE B ZONE C ZONE D ZONE E
0.5 29 49 51 53 53
1.0 33 55 60 63 64
1.5 37 62 69 74 75
2.0 41 69 78 84 87
2.5 45 75 87 94 98
3.0 49 82 96 104 109
3.5 54 89 104 115 120
4.0 58 96 113 125 131
4.5 62 102 122 135 142
5.0 66 109 131 145 153
5.5 70 116 140 156 165
6.0 74 122 149 166 176
6.5 78 129 158 176 187
7.0 82 136 167 186 198
7.5 86 142 176 197 209
8.0 90 149 185 207 220
8.5 94 156 194 217 231
9.0 98 162 202 227 242
9.5 102 169 211 238 254
10.0 106 176 220 248 265
10.5 110 182 229 258 276
11.0 114 189 238 268 287
11.5 118 196 247 278 298
12.0 122 202 256 289 309
12.5 126 209 265 299 320
13.0 130 216 274 309 332
13.5 134 222 283 319 343
14.0 138 229 292 330 354
14.5 142 236 300 340 365
15.0 146 242 309 350 376
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