Shipping & Returns

Shipping for International Customers is supplied by New Zealand Post giving customers the option of International Air or International Courier. These options are available to you during the checkout stage of processing.

https://www.nzpost.co.nz/personal/sending-internationally/world-zones

Note: Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country's import regulations before ordering. The customer will need to pay for any local customs duty or taxes on delivery.

Once your parcel has been collected by NZ post, responsibility for its delivery is with NZ post. OK GIFT SHOP will assist you in contacting NZ post so that a satisfactory solution can be found.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

We do not ship to PO Boxes, make sure a physical address is entered in your order.

Please note we do not accept returns or change of mind on all items. Due to the nature of these products, we will not be able to accept any refund or returns because of the customers' personal preferences.

Member countries of the European Union - Deliveries are limited to 2kg of honey per order. Orders that contain greater than 2kg of honey are split into multiple packages and shipping charges are adjusted accordingly.

Orders that contain greater than NZD 1000 of total amount are split into multiple packages and shipping charges are adjusted accordingly.

Unfortunately, by choosing 'International Air' shipping option, we do not offer tracking. If you would like to inquire about tracked shipping, please choose 'International Courier' shipping option.

The NZ POST service is used to send all packages from this store. We use International Air and this takes approx. 3 - 10 working days. These are estimates of delivery times from NZ POST, however there will be some variation between countries. There may be delays in the delivery due to unforeseen circumstances. The maximum value of any combined items able to be sent is NZD 2000.

Your purchases are automatically insured to a value not exceeding NZD 250. Additional Insurance must be purchased for any purchases over NZD 250, up to a value of NZD 2000 with payment of an additional fee of NZD 12.50 flat fee.

On arrival to your home destination, please verify and comply with the customs regulations for your country to confirm whether or not a duty fee is required. To withhold duty payment and or failure to declare your postal goods may lead to confiscation of the goods. (Please confirm the regulations concerning declarations, customs and duties before choosing to post an item as they vary for each country) Furthermore, if you are not the receiver of the goods (e.g. in the instance where goods were sent as a gift to a third party) the receiver may be required to pay the duty fee. Our store will take no responsibility if you are unable to receive the goods due to the failure to comply with the regulations outlined above. If you are sending goods to a third party please make sure the third party is aware of the impending arrival of the goods. It can often be the case that unanticipated deliveries are refused, therefore incurring a return cost as goods are returned to the point of postage (our store). Please be aware that if this happens we have no choice but to make the customer liable for the costs of any return postage charges and fees that may amount from the return postage of the goods. Our store takes no responsibility if goods are refused entry into a country. The customer should check beforehand whether certain goods are permitted to be taken into their country.

If the goods do not arrive safely, our store will begin a search through NZ POST, which may take up to 90 days to conduct. Where goods cannot be found, a replacement item will be sent. If a suitable replacement item is not available an insurance payment will be made for any goods missing to the maximum value of insurance coverage purchased for the missing item.

Weight NZ POST International Air ($ NZD) Zone A (Australia)
All states of Australia

Zone B (South Pacific)
American Samoa, Cocos Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna.

Zone C (Asia)
Brunei Darussalam, Cambodia, China - People's Republic of, Federated States of Micronesia, Guam, Hong Kong, Indonesia, Japan, Korea - Democratic People's Republic of (North), Korea - Republic of (South), Lao People-s Democratic Republic, Macau, Malaysia, Marshall Islands, Midway Island, Myanmar, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Singapore, Taiwan, Thailand, Timor Leste, Vietnam and Wake Island

Zone D (North America, UK and Europe)
Alderney, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Zone E (Rest of the world)
Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Colombia, Comoros, Congo, Democratic Republic (formerly Zaire), Costa Rica, Cote d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea Bissau, Guinea, Guyana, Haiti, Honduras, India*, Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territory - Occupied, Panama Republic, Paraguay, Peru, Pitcairn Island, Puerto Rico, Qatar, Reunion, Russian Federation**, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Eustatius, Sint Maarten, Somalia, South Africa, South Georgia, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands (British), Virgin Islands (USA), Yemen, Zambia and Zimbabwe
(kg) ZONE A ZONE B ZONE C ZONE D ZONE E   U S A  
0.5 16 22 26 28 30 31
1.0 20 30 37 41 44 44
1.5 23 37 47 52 57 57
2.0 28 45 57 64 70 70
2.5 33 54 69 77 85 87
3.0 38 62 79 88 97 99
3.5 42 69 89 99 110 112
4.0 46 77 99 110 122 124
4.5 51 84 109 121 134 137
5.0 55 92 119 132 147 149
5.5 60 99 128 143 159 161
6.0 64 106 138 154 171 174
6.5 68 114 148 165 183 186
7.0 73 121 158 176 196 199
7.5 77 129 168 187 208 211
8.0 82 136 177 198 220 223
8.5 86 144 187 209 232 236
9.0 90 151 197 220 245 248
9.5 95 159 207 231 257 261
10.0 99 166 217 242 269 273
10.5 104 173 227 253 282 285
11.0 108 181 236 264 294 298
11.5 112 188 246 275 306 310
12.0 117 196 256 286 318 323
12.5 121 203 266 297 331 335
13.0 126 211 276 308 343 347
13.5 130 218 285 319 355 360
14.0 134 226 295 330 368 372
14.5 139 233 305 341 380 385
15.0 143 241 315 352 392 397


Weight NZ POST International Courier ($ NZD) Zone A (Australia)
All states of Australia


Zone B (South Pacific)
Cook Islands, Samoa, Tonga and Vanuatu.


Zone C (Asia)
China - People's Republic of, Hong Kong, India(major cities)***, Japan, Korea - Republic of (South), Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand and Vietnam.


Zone D (North America, UK and Europe)
Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom.


Zone E (Rest of the world)
Brazil, Costa Rica, Ecuador, El Salvador, Mexico and Uruguay.
(kg) ZONE A ZONE B ZONE C ZONE D ZONE E   U S A  
0.5 35 59 63 67 68 71
1.0 35 59 63 67 68 71
1.5 40 66 73 78 81 84
2.0 44 74 84 89 94 96
2.5 49 81 94 100 106 108
3.0 53 89 104 111 119 120
3.5 58 97 114 123 131 132
4.0 62 104 124 134 144 144
4.5 67 112 134 145 156 156
5.0 71 120 144 156 169 169
5.5 76 127 154 167 182 181
6.0 80 135 164 179 194 193
6.5 85 142 174 190 207 205
7.0 89 150 184 201 219 217
7.5 94 158 194 212 232 229
8.0 98 165 204 223 244 241
8.5 103 173 214 235 257 254
9.0 107 181 224 246 270 266
9.5 112 188 234 257 282 278
10.0 116 196 244 268 295 290
10.5 121 203 254 279 307 302
11.0 125 211 264 291 320 314
11.5 130 219 275 302 332 326
12.0 134 226 285 313 345 338
12.5 139 234 295 324 357 351
13.0 143 242 305 335 370 363
13.5 148 249 315 347 383 375
14.0 152 257 325 358 395 387
14.5 157 265 335 369 408 399
15.0 161 272 345 380 420 411
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